Program Fees, Refunds, and Cancellations Policy

Purpose

This policy establishes guidelines for program fees, cancellations, transfers, and refunds for events hosted by Adler Academy of Minnesota (AAM). The policy ensures transparency and fairness for participants while maintaining operational efficiency for AAM. It also introduces the optional Purchase Protection service, enabling participants to manage their own refund requests through an external provider.

Guidelines

1. Program Fees

• Program fees are payable via credit card or other approved electronic payment methods through the designated registration system.

• Payment in full is required at the time of registration to confirm participation.

2. Included in Fees

• Ticket fees include access to the program and, where applicable, meals, materials, or other specified benefits outlined in the program description.

3. Additional Charges

• Credit card and processing fees may apply and are non-refundable.

4. Refund and Cancellation Policy

Participants have two options:

1. Purchase Protection:

• Optional Purchase Protection Coverage: Participants may purchase refund coverage through Purchase Protection LLC, which refunds ticket costs for qualifying unforeseen circumstances.

Purchase Protection is a refund service (not insurance) that provides 100% refund of event fees, taxes, and dues if you’re unable to attend an event due to qualifying unforeseen circumstances.

To be eligible for a refund, you must:

• Have purchased and paid for Purchase Protection before the event
• Be prevented from attending due to valid qualifying circumstances within the valid time period (unforeseen circumstance occurred no more than 7 days prior to the event and your claim was received within 48 hours after the event. Certain qualifying circumstances like death have a wider window of 30 days, but generally it’s 7 days before the event.).
• File a claim with proper documentation directly to Purchase Protection
• Submit the claim within the valid time period (all refund requests must be submitted within forty-eight (48) hours after the event.

• Terms and Process: Refunds through Purchase Protection must be requested directly from them via their claim system. Terms and conditions are outlined on their website: PurchaseProtection.com.

• AAM is not responsible for processing or managing refund requests covered by Purchase Protection.

2. No Refund Option:

• Participants who do not purchase Purchase Protection acknowledge that all ticket sales are final, and no refunds will be issued under any circumstances.

• In the event that Adler Academy of Minnesota cancels the event, there will be a full refund.

5. Ticket Transfers

• Transfers to another attendee are permitted up to 3 days before the event date at no additional cost.

• The original attendee’s meal selections and preferences will transfer with the ticket and cannot be changed.

• AAM does not mediate or facilitate financial reimbursements between individuals in the event of a ticket transfer. Such arrangements are the responsibility of the involved parties.

Procedures

1. Purchase Protection Option

• During the registration process, participants will be offered the option to purchase refund coverage through Purchase Protection LLC.

• Purchase Protection terms and refund requests are managed exclusively by Purchase Protection LLC and are not the responsibility of AAM.

2. Communication of Policy

• Participants will be informed of the cancellation, refund, and Purchase Protection policies during registration.

• The option to purchase Purchase Protection and the associated terms will be clearly displayed during checkout.

This is the verbiage on the registration page that all registrants are required to sign:

For “Yes, protect my event registration purchase”:

1. I acknowledge that I have purchased Purchase Protection coverage for this event registration.
2. I understand that Purchase Protection only covers my initial registration cost and does not cover any later upgrades or modifications, including meal charge upgrades made after initial purchase.
3. I understand that to receive a refund:

• Most qualifying circumstances must occur within 7 days before the event (with some exceptions like death which has a 30-day window)
• I must file claims directly through Purchase Protection LLC within 48 hours after the event
• I may submit claims up to 30 days before the event if I already know I cannot attend due to a qualifying circumstance
• I must provide required documentation for qualifying circumstances
• I cannot both transfer my ticket AND request a refund – I must choose one option
• I understand that Adler Academy of Minnesota (AAM) is not responsible for processing or managing Purchase Protection refund requests.

For “No thanks, I am willing to risk losing $”:

1. I acknowledge that during ticket purchase is the ONLY time I am able to opt for Purchase Protection coverage.
2. I understand and agree that ALL TICKET SALES ARE FINAL, and no refunds will be issued under any circumstances, except if AAM cancels the event.
3. I understand that while the sale is final, I have the option to transfer the ticket to another attendee up to 3 days before the event. I acknowledge that:

• It is my sole responsibility to find someone to transfer my ticket to
• The original meal selections and preferences will remain unchanged and transfer with the ticket
• AAM does not assist in finding transfer recipients or managing financial arrangements between parties

Full Refunds and Cancellations Policy can be found here: https://www.adleracademy.org/refunds-and-cancellations-policy/

Purchase Protection Links:
Full Terms: https://www.purchaseprotection.com/terms/
What’s Covered: https://www.purchaseprotection.com/whats-covered/
Submit Claims: https://claims.purchaseprotection.com/

3. Ticket Transfers

• Participants can initiate a ticket transfer through the Ticket Account Center up to 3 days before the event.

• No changes to meal preferences or ticket details are allowed once the transfer is processed.

4. Policy Updates

• AAM reserves the right to update policies regarding refunds, Purchase Protection, and ticket transfers.

• Any changes will be communicated to attendees in advance.

Disclaimers

• AAM assumes no responsibility for reimbursement of travel, lodging, or other expenses incurred by participants.

• Purchase Protection is a third-party service, and all inquiries about claims must be directed to Purchase Protection LLC.

By completing registration, participants agree to these terms, including the refund and cancellation policies outlined above.

Contact Information

Adler Academy of Minnesota

Email: [email protected]

Website: https://www.adleracademy.org

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